To qualify the students to manage communications embracing the project information environment and its influences on the successful and failure variables.

The course will also enable students to identify the types of communication, as well as their precautions and action strategies.

Training content

At the end of the course the student will be able to:

  • Understand the communication process in a project
  • Distinguish "data" from "information"
  • Identify the different communication needs throughout the project
  • Understand the different communication media
  • Characterize and identify conflicts and precautions
  • Develop an effective communication plan
  • Scale and structure the project team focused on collaboration
  • Plan, conduct and evaluate the project performance meetings
  • Understand the impact of the technology information in the project communication process

More Information

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Fact sheet

Course duration [?]
16 hours
Number of participants [?]
Minimum 20 students per class
Target audience
Project managers, project team members, PMO members and others stakeholders interested in the project management process.
Desirable project management knowledge.
Language(s) [?]
Portuguese, English and Spanish
Provided by the contractor. Worldwide attendance.
Closed classes (In Company)? [?]
Open classes? [?]
Certification and PDU [?]
All training participants will receive a participation certificate with 16 PMI's PDUs.
(PMI R.E.P. activity number: Macro004)

Teaching Methodology Top ↑

Macrosolutions had developed the market's most awarded dynamics, concerning the projects training.

In this course, the following dynamics will be used:


The courseware to be received by the students will consist of slides, articles and lists of exercises, and it may also contain the following special products by Ricardo Vargas:

Exclusive student access area

In addition to the exclusive printed material, all participants will have access to the courseware’s electronic version, to the files of exercises and to the work done in the classroom.

The access is given through the restricted site that is available and prepared by the Macrosolutions team considering each course that we provide. This initiative is a pioneer in the educational market and also anticipates trends related to the documents’ electronic management

  • Training basic program

    ‣ Course opening
    1. The context of Communications Management +
    • Defining communications management
    • Rationale and the objectives of communications
    • The importance of information
    • The benefits and flaws of communications
    • The communications process and how it supports the project
    2. The project phases +
    • The 5 project phases
    • The overlapping of phases in the PMBOK
    • The interference of the phases in the project communications management
    • The 42 processes that constitute the PMBOK Guide – 4th Edition
    3. The Project Communications Management processes +
    • Communications planning
    • Information distribution
    • Performance reporting
    • Manage stakeholders
    4. Communications Plan +
    • Information receivers and context
    • Communications process
    • Communications Plan components
    5. Teams +
    • Concept and characteristics
    • The formation of a team
    • The main misconceptions about the size of a team
    • The phases of development and formation of a team (Tuckman)
    • Team priorization exercise
    6. Meetings +
    • Meetings as an effective communications tool
    • Meeting and their negative aspects
    • Obstacles found by the facilitator
    • Problematic people
    • Preparing for a meeting
    7. Data management; Document and Systems Integration +
    • DMS – Document Management System
    • DI - Document Imaging
    • DM - Document Management
    • COLD/ERM
    • Forms Processing (OCR/ICR)
    • RM - Records Management
    • CM - Content Management
    ‣ Course close-out
  • Supported standards and methodologies

    Project Management Institute (PMI)
    PMBOK® Guide Yes
    PMI Practice Standard for Estimating
    PMI Practice Standard for Earned Value Management
    PMI Practice Standard for Configuration Management
    PMI Practice Standard for Risk Management
    PMI Practice Standard for Work Breakdown Structure
    PMI Practice Standard for Scheduling
    PMI Standard for Portfolio Management
    PMI Standard for Program Management
    PMI Project Manager Development Competency Framework Yes
    Organizational Project Management Maturity Model (OPM3)®
    UK Office of Government Commerce (OGC)
    PRINCE2 (Projects in Controlled Environments) Yes
    MSP (Managing Successful Programmes)
    M_O_R (Management of Risks)
    P3M3 (Portfolio, Programme, and Project Management Maturity Model)
    P3O (Portfolio, Programme and Project Offices)
    MoP (Management of Portfolios)
    MoV (Management of Value)
    Scrum Alliance
    Scrum Methodology Yes
    International Project Management Association (IPMA)
    ICB® IPMA Competence Baseline Yes